How it works?
We protect both the buyer and seller with a simple, 5-step trust process.
Complete Shipping and Complete Buyers Protection Service
Usually we take part at the selling process by offering our complete Buyers Protection and shipping services. We are not just a regular Buyers Protection service, we have the infrastructure to conduct authorized pre-buy inspection on electrical equipment and all types merchandises.
Step 1
After you agree to terms the transaction is started and the merchandise is picked up from the seller.
Step 2
We conduct a full pre-buy inspection of the merchandise at one of our partner services. Both buyer and seller are informed about the inspection result.
Step 3
If the merchandise is accepted by the buyer, then the buyer must send funds to our company for depositing into the Buyers Protection account. Once funds are cleared we start the shipping process. We have our own shipping company so the delays are as minimum as possible. You will be able to track your shipping Online using the tracking number provided to see the current status of the shipment.
Step 4
The buyer receives the merchandise and he gives his final accept on the transaction. The buyer takes the merchandise and all necessary papers are completed. Our company takes full responsibility for the inspection results so if the merchandise is not as it was described then you can refuse the transaction and get a refund of your money.
Step 5
Seller will receive the amount transferred by the buyer from which we will deduct the tax for the services used during the transaction.
There are a few situations that we currently handle
The seller and the buyer have already agreed and discussed regarding the transaction and they want to use our Buyers Protection and shipping services. The funds are transferred to the Buyers Protection account and the seller will be paid at the end of the transaction; You are a seller/buyer and you want to sell/buy a merchandise. After analyzing your case we will present our offer. Usually the transaction takes place like in the case above;
WHAT IS SINOTRANS LOGISTICS?
SINOTRANS LOGISTICS IS A SAFE PAYMENT SYSTEM THAT PROTECTS BOTH THE BUYER AND SELLER FROM VARIOUS FORMS OF ONLINE FRAUD, INCLUDING NON-DELIVERY OR MISREPRESENTATION OF GOODS AND MORE.
WHAT DOES SINOTRANS LOGISTICS DO?
PROTECTS BUYERS AND SELLERS EQUALLY
HOW MUCH DOES IT COST TO USE TSC EXPRESS, FOR THE BUYERS?
SINOTRANS LOGISTICS IS ALWAYS FREE FOR BUYERS.
I AM A BUYER.HOW SHOULD I PROCEED?
WE WILL SEND AN INVOICE WITH THE TRANSACTION’S DETAILS AND PAYMENT INSTRUCTIONS.THE PAYMENT MUST BE SENT ACCORDING TO THE INSTRUCTIONS FROM THE INVOICE AND A DOCUMENT, THAT WILL CERTIFY THE PAYMENT HAS BEEN SENT ACCORDING TO OUR INSTRUCTIONS, HAS TO BE PROVIDED TO OUR PAYMENT DEPARTMENT FOR APPROVAL.THE DEPOSIT WILL BE ON HOLD UNTIL YOU RECEIVE AND ACCEPT THE ITEM. THAT’S IT! JUST SAY THE WORD AND WE’LL PAY THE SELLER.
HOW LONG BEFORE I RECEIVE MY ITEM?
WE USUALLY START THE SHIPPING PROCESS AS SOON AS THE PAYMENT IS BEING RECEIVED AND CONFIRMED BY OUR PAYMENT DEPARTMENT. THE ITEM WILL BE DELIVERED WITHIN 3 DAYS AFTER PAYMENT CONFIRMATION. IF A SPECIFIC DELIVERY DATE IS NEEDED, YOU CAN SPECIFY BY CONTACTING OUR CUSTOMER SUPPORT.
WHAT IF I DON’T LIKE THE ITEM?
NO PROBLEM, WE OFFER A 7 – 31 DAYS MONEY BACK GUARANTEE THAT ALLOWS YOU TO INSPECT THE ITEM BEFORE THE SELLER IS PAID. IF BY ANY CHANCE THE ITEM RECEIVED IS NOT AS DESCRIBED, DAMAGE/DEFECTIVE ITEM OR AN ITEM THAT DOES NOT COMPLY WITH THE QUALITY, SIZE, PHYSICAL CONDITION & SPECIFICATIONS AS PER YOUR ORIGINAL PURCHASE, THE BUYER WILL RECEIVE A FULL REFUND PROCESSED WITHIN 72 HOURS, AND THE ITEM WILL BE RETURNED THE SAME WAY IT WAS DELIVERED. THE SELLER WILL BE RESPONSIBLE FOR THE ADDITIONAL SHIPPING FEES IF THE ITEM IS RETURNED.
– PAYS THE SELLER WHEN THE BUYER IS SATISFIED WITH THE ITEM
– REFUNDS THE BUYER IF THE ITEM IS NOT ACCEPTED
– CREATES AN ENVIRONMENT WHERE HONESTY THRIVES AND FRAUD CANNOT SURVIVE
WHY DO I HAVE TO SEND THE PAYMENT OUTSIDE THE COUNTRY?
WE CAN HANDLE A CERTAIN NUMBER OF TRANSACTIONS PER BANK ACCOUNT AND WE OFTEN ASSIGN BANK ACCOUNTS FROM UNITED KINGDOM OR SPAIN, PLACES WHERE WE HAVE OFFICES TOO AND THE NUMBER OF TRANSACTION IS NOT THAT HIGH. WHEN ATTEMPTING A HIGH VOLUME OF TRANSACTIONS IN A COUNTRY, SINOTRANS LOGISTICS, AT ITS SOLE DISCRETION, RESERVES THE RIGHT TO CHOOSE A PAYMENT METHOD THAT MAY CONCLUDE THE TRANSACTION SAFELY AND FASTER. WE KNOW THAT TIME IS OF THE ESSENCE, ESPECIALLY IN TRANSACTIONS SUCH AS THIS, SO WE ARE DOING EVERYTHING IN ORDER TO HANDLE ALL TRANSACTIONS AS FAST AND SECURELY AS POSSIBLE.